How to Order — Simple, Fast & Transparent
From inquiry to delivery in as few as 3 business days for standard items. Here’s how the process works.
Step-by-Step Order Process
Submit Inquiry
Send your requirements via email, phone, or the contact form. Include product specs or photos of existing parts.
Receive Quotation
We respond within 24 hours with a detailed quotation including unit price, lead time and minimum order quantity.
Confirm Order
Review and approve the quotation. We issue a proforma invoice or purchase order acknowledgement for your records.
Payment & Delivery
Payment according to agreed terms. We arrange delivery to your site and notify you of shipping status.
📋 What to Include in Your Inquiry
The more detail you provide, the faster we can respond with accurate pricing:
- Filter bags: Dimensions (Ø × length), material, top ring type, quantity
- Pulse jet valves: Brand, model number, coil voltage (24V DC / 110V / 220V), quantity
- Diaphragm membranes: Valve brand and model number
- Cage frames: Diameter, length, number of wires, material (galvanized/SS304)
- Other: Photos of existing parts are always helpful
⏱️ Lead Times
| Standard valve sizes (1″–2.5″) | 3–5 working days |
| Stock filter bag materials (PE, PPS) | 5–7 working days |
| Custom filter bags (non-stock media) | 10–21 working days |
| Custom cage frames | 7–14 working days |
| Diaphragm membranes (stock sizes) | 3–5 working days |
| Rush orders (surcharge may apply) | 1–3 working days |
Lead times are confirmed at order stage and depend on current production capacity.
💳 Payment Terms
- Standard terms: 100% advance payment for first orders
- Established customers: Net 15 or Net 30 by arrangement
- Payment methods: Bank transfer (TT), online transfer
- Currency: Vietnamese Dong (VND) with VAT invoice
- VAT Invoice: Issued for all transactions as required by Vietnamese tax regulations
- Foreign currency: USD/EUR invoicing available for FDI companies, subject to agreement
🚚 Delivery & Shipping
- Nationwide delivery: All provinces in Vietnam via partner logistics
- Delivery to factory gate: Arranged upon request
- Standard shipping: 1–3 days after dispatch (domestic)
- Express options: Available for urgent orders
- Packaging: Export-grade packaging for filter bags; carton boxes for valves and membranes
- Inspection at delivery: We recommend visual inspection on receipt. Claims must be reported within 3 days.
Minimum Order Quantities
Standard MOQ
| Pulse jet valves | No minimum (per piece) |
| Diaphragm membranes | 10 pieces minimum per model |
| Standard filter bags (stock media) | 10 pieces minimum |
| Custom filter bags | 50 pieces minimum per spec |
| Cage frames (standard sizes) | 10 pieces minimum |
| Custom cage frames | 20 pieces minimum |
Warranty & Returns
- Product warranty: 12 months from delivery date for manufacturing defects
- Warranty claim: Provide photos and description of defect within warranty period
- Returns policy: Unused, undamaged stock items may be returned within 30 days with prior agreement
- Custom-produced items: Non-returnable unless manufacturing defect is confirmed
- Technical support: Free technical support for installation and commissioning issues
Contact Our Team
Email Inquiry
Use our contact form
Response within 24 hours
On-Site Visit
We can visit your factory for technical assessment
Schedule a visit →
Ready to Place an Order?
Send us your requirements and we’ll reply with pricing and lead time within 24 hours.
